Question 1

Will I receive a contract or agreement (NDA, IP rights, etc.)?

Accepted Answer

Yes. Every project starts with a written agreement covering scope, timelines, confidentiality and a full transfer of intellectual property to you on final payment.

Question 2

How are you different from other designers or agencies?

Accepted Answer

No account managers, no pitch theatre, no retainers. You brief a senior designer directly and receive finished work in 48 hours.

Question 3

How fast do you deliver?

Accepted Answer

Initial concepts land within 48 hours. The Brand Ecosystem package takes five business days because of the volume of assets involved.

Question 4

How are your rates so affordable?

Accepted Answer

You are paying for design time rather than overhead. There is no office to fund and no layers of management between you and the person drawing your logo.

Question 5

What if I don't like my logo?

Accepted Answer

You tell us and we redraw. Revisions are included in every package, and if none of the directions land within 14 days you get your money back.

Question 6

Tell me about Grey Signature, what's your story?

Accepted Answer

Grey Signature was built by designers who were tired of watching good branding get lost inside slow, expensive agency processes. So we removed the slow and expensive parts.

Question 7

What's your design philosophy?

Accepted Answer

Clarity over decoration. We design marks that stay legible at any size, in any medium, and that still make sense to your customer five years from now.

Question 8

What industries do you serve?

Accepted Answer

Food and beverage, health, SaaS, consulting, beauty, real estate and tourism, among others. If your category is not listed, ask — the process does not change.

Question 9

What is included in the social media kit and stationery kit?

Accepted Answer

The social kit covers profile art, post and story templates and highlight covers. The stationery kit covers business cards, letterhead and email signature, supplied print-ready.

Question 10

How do you deliver high-quality logos so quickly?

Accepted Answer

Because the research and positioning work happens up front in the brief, the designer starts with answers rather than questions.

Question 11

What's included in the 20-page corporate identity book?

Accepted Answer

Logo system and clear space rules, colour palette with values for every medium, typography scale, imagery direction, iconography, and correct and incorrect usage examples.

Question 12

Can I set up a payment plan?

Accepted Answer

Yes. Larger packages can be split across milestones. Ask us before you order and we will set it up.

Questions, answered.